Frequently Asked Questions (FAQ)
Orders, Payment & Shipping

Q: How do I place an order?
A: Simply browse our website, select the items you would like to purchase, add them to your cart, proceed to checkout, fill in the required information, and choose your preferred payment method to complete your order.

Q: How soon will my order be shipped?
A: Orders are typically processed and shipped within 1–2 business days, excluding weekends and public holidays. Once your order has been shipped, we will send you tracking information. For details on shipping destinations, shipping fees, estimated delivery times, and shipping exception handling, please refer to our Shipping Policy .

Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards such as Visa, Mastercard, and American Express, as well as Apple Pay, so you can choose the payment option that is most convenient for you.

Q: Is payment secure?
A: Yes. We take payment security very seriously and have implemented strict measures to protect your payment information. We work with industry-leading payment service providers and use the latest encryption technologies and security protocols to keep your payment process safe and secure.

Q: What should I do if my payment fails?
A: If your payment fails during checkout, please try the following steps:

  1. Check your billing information: Make sure your billing address, card number, expiration date, and security code (CVV) are entered correctly. Incorrect billing information may cause payment failure.
  2. Check your account balance and spending limit: Please ensure your payment account, such as your credit card, debit card, or digital wallet, has sufficient funds and has not exceeded any transaction limits.
  3. Try a different payment method: If the payment fails, you may try another payment method, such as a different card or a digital wallet.
  4. Contact your bank or payment provider: If your payment details are correct and you have sufficient funds, but the payment still cannot be completed, please contact your bank or payment provider to check whether there are any restrictions or blocks on the transaction.
  5. Try again later: In some cases, payment failures may be caused by temporary network issues or payment processing delays. You may try completing the payment again later.
  6. Contact us: If the above steps do not resolve the issue, or if you need further assistance, please contact our customer service team and we will be happy to help.

Payment Security Statement: We take your payment security very seriously. All payments are securely processed through industry-leading payment service providers using advanced encryption technology to protect your personal and payment data from unauthorized access, disclosure, or theft. We retain only transaction status and transaction reference numbers. We accept the following payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. We do not store your payment card information.

  • Standard Shipping (U.S.): 3–7 business days

Please note that delivery times are estimates and may vary due to:

  • Weather conditions
  • Carrier delays
  • High shipping volumes

If your order is delayed beyond the expected timeframe, we will notify you and assist in resolving the issue.

Q: What is the time limit for returns and exchanges?
A: Please submit your return or exchange request within 30 days from the date of delivery. If more than 30 days have passed, we may be unable to process your return or exchange.

Q: What is your return and exchange policy?
A: You may request a return or exchange within 30 days from the date of delivery. To ensure the item remains eligible for resale, returned items must be unused, unwashed, free of odors, stains, or damage, and must include all original tags and original packaging .

If you use the prepaid return label we provide, a $10 return label fee will be deducted from your refund. If you choose to return the item at your own expense, return shipping costs will be your responsibility, unless the return is due to our error, a missing item, or a product quality issue.

For details on non-returnable items, refund timing, and refunds to the original payment method, please refer to our Return & Exchange Policy.

Q: How long does it take to receive a refund?
A: Once your returned item has been received and approved after inspection, we will initiate the refund within 1–3 business days. Banks and payment providers typically take 5–10 business days to post the refund. Please refer to our Return & Exchange Policy for more details.

Q: How can I contact customer service?
A:
Phone: +1(563)239 8178
Email: info@veyrasandals.com
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (Central Time)

For more details, please visit our Contact Us page.

Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us as soon as possible through our Contact Us page. We will do our best to assist you before your order enters processing or shipping, but we cannot guarantee that changes or cancellations will always be possible. If your order has already been shipped, please request a return in accordance with our Return & Exchange Policy.

Q: Do you offer discounts or promotions?
A: We periodically offer promotions and discounts. We recommend subscribing to our emails or following our announcements to receive the latest updates. You may unsubscribe from marketing communications at any time.

Q: How do I apply a promo code or coupon code?
A: To apply a promo code or coupon code during checkout, please follow these steps:

  1. Enter your coupon code in the box located below the Order Summary on the right side of the checkout page.
  2. Click Apply.
    You will then see that the coupon has been successfully applied.
  3. Enter your payment information below the Billing Address section on the left side of the page.
  4. To place your order, click Submit Order.
  5. If you experience any issues when applying your code, please try the recommended troubleshooting steps.

Q: Why isn’t my coupon code working?
A: A promo code may not work for several reasons, including:

  • The code entered does not exactly match the code provided
  • Promo codes are case-sensitive
  • You may not meet the promotion requirements, such as a minimum order value or minimum quantity
  • Other exclusions may apply, such as category exclusions or expired coupons

If you continue to experience issues using a promo or coupon code, please contact us via chat or email for assistance.

Q: My feet are narrow or wide. Which sandal style would suit me best?
A: Our sandal lasts are designed in a standard/medium width. If you have wider feet, we recommend contacting our customer service team for personalized suggestions. Our email address is info@veyrasandals.com.

Q: These sandals feel a little stiff at first. Will they soften over time?
A: Absolutely. Our natural leather becomes more beautiful over time. After just a few hours of wear, the leather will begin to soften and gradually mold to the shape of your feet. They will start to feel like they were made just for you.

Q: How long will a pair of VeyraSandals sandals last?
A: VeyraSandals sandals are made to be durable and to accompany you on all kinds of adventures. Whether for long hikes or short city walks, they are designed to go with you wherever you go. However, no product lasts forever. All products purchased on this website are covered by our 30-day return and exchange guarantee.

Q: What should I do if my product arrives damaged or defective?
A: We are very sorry to hear that your product did not arrive in perfect condition. If you purchased the item from this website, please email us with a detailed description of the issue and include photos. We will do our best to assist you.